Name: The Fat Lamb | Creative, upscale comfort food and craft cocktails in Louisville, KY
Price range: $$$

Welcome to FatLambLouisville.com, the online store for The Fat Lamb Modern Kitchen & Bar in Louisville, Kentucky. By accessing or using this website and purchasing any merchandise or souvenirs through our online shop, you agree to be bound by these Terms of Service.

Eligibility and Use

You must be at least 18 years old, or the age of majority in your jurisdiction, to place orders through our online shop.
By using the site, you agree to provide accurate and complete information and to comply with all applicable laws in connection with your use of the website and your purchases.

Products and Availability

The online shop offers non-food merchandise and souvenirs, such as apparel, drinkware, and other branded items.
Product images and descriptions are provided to give a general idea of each item; minor variations in color, placement, or appearance may occur due to the production process and screen display differences.
All products, descriptions, and prices may be updated, limited, or discontinued at any time without notice.

Pricing, Taxes, and Payment

All prices are displayed in U.S. dollars.
Any applicable sales taxes, fees, and shipping charges are calculated and shown at checkout based on the shipping address and selected options.
By completing a purchase, you authorize the full order total (including taxes and shipping) to be charged to the payment method you provide at the time of checkout.

Orders, Acceptance, and Cancellation

Submitting an order through the site constitutes an offer to purchase the items in your cart.
An order confirmation email acknowledges receipt of your order but does not guarantee acceptance; orders may be accepted or rejected in the restaurant’s sole discretion, including for reasons such as product availability, suspected fraud, or errors in product or pricing information.
If an order is cancelled after payment has been processed, a refund will be issued to the original payment method for the affected items.

Because many items are produced specifically for your order, changes or cancellations may not be possible once production has started.
If you need to request a change, you should contact the restaurant as soon as possible after placing your order; any accommodation is handled case by case and is not guaranteed.

Made-to-Order Production

Most merchandise is made to order, meaning items are produced individually after an order is placed rather than pulled from a pre-existing inventory.
Typical production time for these items is several business days before shipping, but this timeframe can vary depending on the product type, order volume, season, or operational factors.

Production times may sometimes be longer than standard retail or marketplace fulfillment, and production cannot always be expedited.
Once production has begun, the order is generally considered final and not eligible for cancellation or modification based on timing alone.

Shipping, Delivery, and Risk of Loss

Orders are shipped to the address provided at checkout and are delivered by third-party carriers.
Estimated shipping times shown at checkout or in notifications are estimates only and do not constitute guaranteed delivery dates; total time to receive an order includes both production and transit time.

Transit times vary by destination, carrier, and shipping method, and delays can occur due to factors outside the restaurant’s control such as carrier disruptions, customs processing, or weather.
Risk of loss and title for items transfer to you once the order is handed off to the shipping carrier.

If tracking information shows an order as delivered but it has not been received, you may need to work with the carrier regarding lost or stolen packages, and additional information may be requested before deciding whether a replacement is possible.
If a package is returned to sender due to an incorrect or incomplete shipping address, failure to collect, or refusal, any reshipment or replacement may require an additional payment.

Returns, Exchanges, and Defective Items

Because most products are produced on demand specifically for each order, returns and refunds are generally not accepted for reasons such as ordering the wrong size, changing your mind, or buyer’s remorse.
Size charts and product details should be reviewed carefully before placing an order to help ensure a good fit.

If an item arrives damaged, misprinted, or clearly different from what was ordered, you may be eligible for a replacement.
To submit a claim, you should contact the restaurant as soon as possible with your order number, a description of the issue, and clear photos of the affected item and packaging.

Claims for damaged, misprinted, or incorrect items should typically be submitted within a set number of days from the date the order is marked as delivered; claims submitted after this window may not be eligible for resolution.
When a defect or fulfillment error is confirmed, a replacement or other appropriate remedy will be arranged at no additional product cost, consistent with the production partner’s guidelines.

Where a problem results from customer-provided information or actions (such as an incorrect shipping address, size selection, or failure to collect a package), any replacement or refund is discretionary and may require additional payment for reshipment.

Prohibited Uses of the Site

You agree not to use the site or its content for any unlawful purpose or in violation of these Terms.
You may not attempt to interfere with the proper functioning of the website, access restricted areas or systems without authorization, or use automated means to access or monitor the site beyond what is necessary for ordinary browsing.

Intellectual Property

All content and materials on FatLambLouisville.com, including logos, trademarks, graphics, photographs, text, and layout, are owned by or licensed to The Fat Lamb and are protected by intellectual property and other laws.
You may not reproduce, distribute, modify, or create derivative works from any portion of the site or its content without prior written permission.

Third-Party Services

The online store may rely on third-party providers for services such as payment processing, order fulfillment, shipping, and analytics.
Those third parties may have their own terms, policies, and privacy practices, and use of their services may be subject to those terms in addition to these Terms of Service.

Disclaimer of Warranties

The website and all products available through it are provided on an “as is” and “as available” basis, without any guarantees beyond any explicit descriptions provided at the time of sale.
To the fullest extent permitted by law, all implied warranties are disclaimed, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, The Fat Lamb and its owners, employees, and affiliates are not liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to use of the site, purchase or use of products, or these Terms of Service.
Where liability cannot be excluded, the aggregate liability for any claim related to a purchase or use of the site will not exceed the total amount paid for the specific order giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless The Fat Lamb, its owners, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the site, breach of these Terms, or violation of any law or third-party right.

Governing Law and Venue

These Terms of Service and any disputes arising out of or relating to use of the site or purchases from the online shop are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law rules.
Any legal action or proceeding related to these Terms shall be brought exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to the jurisdiction and venue of those courts.

Changes to These Terms

These Terms of Service may be updated or modified from time to time.
Any changes will be posted on this page with an updated “Last updated” date, and continued use of the site or online shop after such changes are posted constitutes acceptance of the revised Terms.

Contact Information

Questions about these Terms of Service or about an order placed through the online shop can be directed to the restaurant using the contact details published on FatLambLouisville.com.